Delete your account

Who this page is for

This page explains how to delete your account in OURS, the lending app for Android and iOS published by Sourcy Engineering, and what happens to your data when you do. You can delete your account at any time, free of charge.

Option 1: delete your account in the app

1. Open OURS and sign in.
2. Go to the Profile tab and tap the gear icon to open Settings.
3. Under Account, tap Delete account.
4. Optional: tap Export my data (.zip) first if you want a copy of your profile, items, history and photos.
5. Type DELETE to confirm. If you signed up with email, also enter your password. If you signed in with Google or Apple, confirm with the button shown.
6. Tap Permanently delete my account. You are signed out immediately.

Option 2: ask us by email

If you can no longer open the app or sign in, email support@ours-app.net from the email address of your OURS account, with the subject “Delete my OURS account” and your username if you know it. We may ask you to confirm that the account is yours. We carry out the deletion and confirm it to you within one month at the latest, usually much sooner.

What happens right away

• You are signed out and can no longer sign in to the account.
• Your email address is removed from the account and replaced by a meaningless placeholder. Links to Google or Apple sign-in are removed, so you can sign up again later with the same address or provider if you want to.
• Your items and your profile statistics are no longer shown to anyone. Until the account is erased, your existing contacts still see your name, marked “(deleted)”, and your profile picture next to past loans, so they can tell who a loan was with.

What is deleted after 30 days

We keep the deactivated account for 30 days so that an accidental deletion can be undone on request. After that, a nightly job erases it:

• If you never lent or borrowed anything, your account and all its data are deleted completely.
• If you took part in loans, your account is anonymised: your name is replaced by “Deleted account”, your username by a random placeholder, and your profile picture, bio, phone number, sign-in methods and the rest of your account data are deleted. Your contacts, wish requests (Gesuche) and offers, giveaways, badges, push tokens and activity history are deleted. Items that were never part of a loan are deleted. Items that were part of a loan are hidden for good and lose their description and photos; only the title remains, because it is part of the other person’s loan record. The chat messages you wrote, your request messages and your decline reasons are deleted.
• Photos you uploaded (profile picture and item photos) are deleted from our file storage by a separate clean-up run after the 30 days, at the latest 60 days after your deletion request.

What we keep, and why

• Past loans with other people:if you lent or borrowed something, the other person keeps their record of that loan: the item title, dates, status and the messages they wrote. On their side it shows “Deleted account” instead of you, without your name, profile picture, photos, email address or messages. We keep it so the other person’s lending history stays complete.
• Feedback and reports you sent us stay for moderation and support, but are no longer linked to a person. Our email log keeps which messages were sent, but no longer your email address.
• Crash reports and anonymous usage statistics are not linked to your account (they use a random per-install identifier) and expire on their own: crash reports after 90 days, usage statistics according to our analytics retention.
• Records we must keep by law, for example to answer a legal request, are kept only as long as the law requires.

Delete some data without deleting your account

You do not have to delete your whole account to remove data. In the app you can delete individual items and their photos, change or remove your profile picture and bio, and remove contacts at any time. To download a copy of your data, use Settings → Download my data.

Questions

Email support@ours-app.net. More detail on how we handle your data is in our privacy policy.